Legal
Refund Policy
Last updated: October 2026
1. Digital Products
AURA products are digital downloads. Because digital products can be accessed immediately after purchase, refunds are generally limited to situations described below and to any rights you may have under applicable consumer law.
2. Download Problems
If you paid for a collection but cannot access or download it, please contact support. We will make reasonable efforts to restore access or provide a working download.
3. Duplicate Purchases
If you accidentally purchase the same collection more than once, contact support with the relevant purchase information so the situation can be reviewed.
4. Incorrect Product
If you receive a product that does not match the collection you purchased, contact support so we can investigate and correct the issue.
5. Refund Requests
Refund requests should include the email address used for the purchase and enough information to identify the transaction. Requests are reviewed individually and handled according to applicable law and the circumstances of the purchase.
6. Fraud and Abuse
Refunds or replacement downloads may be restricted where there is evidence of payment abuse, unauthorized redistribution, fraud, or other misuse of AURA products.
7. Payment Provider
Some payment-related refunds may be processed through our third-party payment provider. Processing times may therefore depend on the payment method and provider.
8. Contact
For a refund or purchase-related issue, please contact AURA through the support contact provided on the website.